Q. Where can I check or change the address registered with my Bandai Namco ID?

A. You can check the details of your Bandai Namco ID from the official website:

https://www.bandainamcoid.com/

Q. Where can I inquire about the shipping of souvenirs?

A. Please inquire with the Carddass Navi.

https://sec.carddass.com/club/docs/contact/

Q. Where can I answer the survey from?

A. By pressing “Answer survey” within the MENU, you will move to the survey form where you can answer.

Q. Is it possible to confirm that my survey answers have been received?

A. We apologize, but it is not possible to confirm. If after answering the survey the page shows “answer complete,” then the survey has been submitted. If you have any cause for concern, you can submit your answer again.

Q. Where can I inquire about card effects or rulings?

A. Please inquire with the Carddass Navi.

https://sec.carddass.com/club/docs/contact/

Q. I made a mistake in the submission of battle results after a battle. Can they be deleted?

A. We apologize, but battle results cannot be deleted after they are confirmed.

Q. When I access the Metaverse Lobby from X (formerly Twitter), it doesn’t operate correctly. What should I do?

A. Since tapping a URL through X (formerly Twitter) accesses the page through the in-app browser, it may not operate correctly with the Metaverse Lobby. Please copy the URL and access it via a standard browser (iOS: Safari/Android OS: Google Chrome are recommended).

Q. I’m not sure how to use the Metaverse Lobby for the first time. Where is it explained?

A. You can view an explanation in the “Help” menu. The way to participate in an event, control the avatar, and other uses of the Metaverse Lobby are explained there.

Q. What settings are necessary in preparation to battle in the Metaverse Lobby?

A. Please view “Methods for use.” You should also carry out a connection test (of your camera and microphone).

Q. Where can I test my camera and microphone in advance?

A. Please use the connection test for your camera and microphone.

Q. Why can’t I hear anything when connecting with Bluetooth?

A. The problem may be fixed if you remove devices affecting the audio through Bluetooth, etc. Try logging out, turning off Bluetooth, and logging in again. Then, try again with the connection test.

Q. When I try to proceed to the battle page, it stops at a loading screen. What should I do?

A. The problem may be due to load placed on your connection. Try adjusting the video quality to “low video quality” from the settings within the MENU. If that doesn’t improve the problem, try logging out and clearing the cache of your browser or restarting your device.

Q. My avatar responds too slowly, making it hard to move.

A. The problem may be due to load placed on your connection. Try adjusting the video quality to “low video quality” from the settings within the MENU. If that doesn’t improve the problem, try logging out and clearing the cache of your browser or restarting your device.

If you encounter any other problems with use or have questions, please make an inquiry using the inquiry form.

*Please be aware that responses may take several days.

*Responses are not made on weekends, holidays, during summer break, or the year-end holidays.

*Responses will be made in order from the next business day.